Professional installation, ongoing system health oversight, and tiered support plans for your UniFi surveillance and network infrastructure.
Every engagement begins with a comprehensive scope. Here's what's included in a Technology Innovations installation.
We conduct a site walkthrough to confirm camera placement, cable routing paths, mounting points, and network topology. Any changes to scope identified during this review are communicated before work begins.
We source, order, receive, and inspect all hardware specified in the accepted proposal. Devices are staged and firmware-updated before arriving on-site. Defective-on-arrival items are replaced at no cost to the client.
All camera mounting, bracket hardware, cable runs (surface or in-wall where accessible), weatherproofing at exterior penetrations, power and data termination, and rack assembly where applicable.
Full setup of the UniFi OS environment: network segmentation (camera VLAN, business LAN, guest network), UniFi Protect recording schedules, motion detection zones, license plate recognition calibration, PTZ presets, and Starlink gateway integration. System tested and verified operational before handoff.
Live walkthrough covering: live camera view and playback, plate and face search, clip export, mobile app setup, and basic network health monitoring. A summary document with login credentials and key settings is provided at handoff.
All managed devices are enrolled under Essentials by default. Upgrade individual cameras to Advanced or Complete tiers for enhanced oversight.
* Detection and PTZ behavior adjustments and alert configurations are performed as part of scheduled reviews or up to one (1) client-requested tuning session per calendar month, focused on correcting material detection inaccuracies. This service is intended to refine system performance over time and does not include continuous or repeated sensitivity adjustments driven by changing preferences or transient conditions.
The Managed Protect — Essentials plan is automatically extended to WiFi Access Points managed by your UniFi system. Coverage includes firmware health monitoring, RF performance review, channel and power optimization, client roaming configuration, and guest network policy management.
All proposals include 2 U6 Mesh Pro access points, making the standard WiFi management add-on $6/month. This covers hardware health and configuration only — it does not include monitoring of individual client device connections or application-layer traffic.
| Feature | Essentials $3/device/mo |
Advanced $10/cam/mo |
Complete $18/cam/mo |
|---|---|---|---|
| Configuration Backups | ✓ | ✓ | ✓ |
| Firmware Health Monitoring | ✓ | ✓ | ✓ |
| Vendor Support Coordination | ✓ | ✓ | ✓ |
| Annual System Review | ✓ | ✓ | ✓ |
| PTZ & AI Detection Tuning | — | ✓ | ✓ |
| Annual Review Report | — | ✓ | ✓ |
| Alert Configuration Support | — | ✓ | ✓ |
| Priority Same-Day Response | — | — | ✓ |
| Annual On-Site Visit | — | — | ✓ |
| Incident Footage Assistance | — | — | ✓ |
| Storage Health Monitoring | — | — | ✓ |
| WiFi AP Management (add-on) | ✓ | N/A | N/A |
Managed Services monitoring covers hardware-level health indicators: device offline/unreachable status, storage drive health and capacity thresholds, firmware availability, recording gaps caused by device errors, and network connectivity failures. These are platform-level system alerts generated by the UniFi infrastructure itself.
AI-generated alerts — including person detection, vehicle detection, license plate recognition, facial recognition events, and custom motion zone triggers — are delivered directly to the client's UniFi Protect app. Technology Innovations does not monitor, respond to, or act on these operational security alerts. Under Advanced and Complete tiers, we configure and tune these settings, but operational use and response remains the client's responsibility.
We'll assess your current system and recommend a plan that matches your operational requirements and budget. Month-to-month billing, cancel anytime with 15 days notice.
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